Quick Questions throughout the book consolidate and reinforce knowledge and understanding of the topics, and internet research activities extend students’ learning and deliver valuable case study references. End-of-chapter extended response questions provide students with exam-style practice while full colour diagrams, illustrations and information boxes help key facts stick.
Chapter 1: Effectiveness in the workplace
Chapter 2: Work practices and the modern working environment
Chapter 3: Recruiting, developing and supporting staff
Chapter 4: Meetings
Chapter 5: Effective customer service
Chapter 6: The role of information in decision making
Chapter 7: The impact of ICT on work practices and management of information
Chapter 8: Using ICT to solve business problems
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