Registration, orders, deliveries & refunds


Registering on our website

You have to register on our website to be able to place orders. We will save your details so that you do not have to enter them again and you can use your unique username (email) and password to log in and access your My Account pages or order again.

UK School registration
If you are registering as a school you should be able to find your school details by searching for your name and/or postcode. Our website is attached to a database which holds records for all UK schools so in the rare event that you cannot find your school (maybe because you are a brand new school) then please contact our customer services team so we can verify the details before setting up your account.
If you register against your school you will be able to place orders on account and pay for them by invoice, you will be able to order 30-day evaluation copies and you will be eligible for schools prices on all revision titles. School registration is only available for UK schools/establishments.
If you are an international school or establishment, you cannot currently pay on invoice. If you are able to pay by Credit Card, please register and place your order online. If you are unable to pay by Credit Card, please see our Find your rep (International schools) page or contact
Individual registration
If you are an individual or a non-UK customer you can register against your own individual details (or enter your non-UK school details).  You will be able to order on credit card.  We will save your contact details for future purchases but will not retain any card details.
Letts and Lonsdale customers
As of 14th December 2011 all online accounts set up on were moved to this website.  Letts and Lonsdale customers can now log in here to order or manage their account.  All Letts and Lonsdale books are now available to buy on this website.  If you had an account on the Letts and Lonsdale website use your Letts and Lonsdale account details (username/email and password) to log in.  If you also had a Collins Education online account continue to use your Collins Education log in details to log in here.
Home Tutors
Home tutors can receive schools prices on all revision titles. You can also sign up to emails to receive free teaching resources, special offers and information. Sign up to receive our newsletters here.
To register as a Home Tutor please do the following:
1. Register on the website
2. Call our customer services team on 0844 576 8126 - they will verfiy that you qualify for our schools prices
3. If you are approved they will set you up as a Home Tutor straight away.


UK orders
Items ordered on school account
Items ordered on a school account can only be delivered to the verified school address on your account, for security reasons.  If you order on a credit card you can have your order delivered to any address and will have the chance to check or change your delivery details during checkout.
Schools' Prices are only available for checkout on UK Schools' Account (payment by invoice). Invoices can also be paid by credit card. 
Items ordered on credit card
Items ordered on credit card can be delivered to any UK address.  This can be the address you have registered against, or you can change to another delivery address during checkout.
International (Non-UK) orders
You can order on our website from a number of countries in Europe and the rest of the world. Please register to start ordering. Non-UK customers can only order by credit card on the website.  If you do not see your country in the drop down list during registration or you wish to order by invoice please contact our International Sales team who will contact you to take your order and arrange payment.  
How to buy

If you are International customer there are three ways you can order from us:

Paying by credit card

1. We can take orders by credit card directly through the website for many countries in Europe and the rest of the world. Simply register on the website and start ordering straight away. You will be taken through a secure payment area to submit your card details during checkout. See Registration, orders, deliveries & refunds for information about international orders.

2. If your country is not on the drop down list in registration and you wish to pay by credit card please use our enquiry form, filling in your order preferences and details of what you want to order. Our international sales team will then contact you to take your order over the phone or by email.

Paying by invoice

3. If you want to pay for goods by invoice and set up an account with us you will need to fill out our New Schools Account Form - open it to read more about Collins Accounts and access the form.

If you have any queries contact our Customer Service team on:
Tel: 00 44 141 306 3484
Fax: 00 44 141 306 3750

Or contact our sales team by area - see details.

Evaluation copies
UK Schools and establishments can order copies of our titles on an evaluation basis.  This means you will receive the item with an invoice and will have 30 days to look at it free of charge before deciding whether or not to buy it.  If you decide to keep it you can pay the invoice.  If you decide you do not want it, send it back in a resaleable condition within the 30 day period and there will be no charge.
International schools should contact their local agent or distributor to arrange evaluation materials. Contact your local agent here.


Delivery times UK
For items ordered on the website:
Collins School Account customers - delivery within 72 hours of ordering 
Credit Card orders - delivery within 72 hours of ordering 
Non-account orders - delivery within 5 days of ordering 
Delivery charges UK
UK orders: a one-off standard delivery charge of £2.95 will be applied to every firm website order.  This will be added during the check out process. 
A delivery charge of £4.95 applies for orders placed by phone, post or fax.
Evaluation copies (UK school account orders only) are delivered free of charge.
Next Day Delivery
This service applies to orders for selected Collins revision and home learning products. Excludes Letts products placed on for delivery to a Mainland UK address. 
Products included in this service are described as such on the product information pages on this website. 
Order this book before 12pm and get it the next working day - Mainland UK delivery only.
If your basket includes at least one product included in this service, your entire order will be despatched for next day delivery. 
Make sure you complete your checkout before 12pm to receive your order the next day. This service does not apply to products currently unavailable to order because they are not yet published or out of stock.
This service applies only during working days (Monday to Friday). Deliveries will only take place Monday to Friday. 
Delivery times Non-UK
For items ordered on the website:
Delivery to Europe – 7-10 working days approx.
Delivery to Rest of World – 10-14 working days approx.
Delivery charges Non-UK
Postage and packing is added and displayed during the checkout process.  It is calculated based on the weight of the order and destination zone.  Our rates are based on standard UPS courier delivery charges for worldwide package delivery.  
If you are not happy with the postage quoted and wish to discuss alternative options with our International Sales team you can send your order details to them instead of proceeding with the order.
Tracking orders
You can view your order status in your My Account pages. If you have any queries please call customer services on 0844 576 8126.
Changing delivery details
You add these when you register and can change them at any time in your My Account pages. Changes to school details can also be changed in the same place but will have to be verified and updated by our database team within 48 hours so will not be reflected instantly on the site or during your order.
Availability of items
You can check a product's availability in their unique product page. If you are ordering on a school account you can order items that are temporarily out of stock and we will deliver them to you with your invoice as soon as they are available.  Items that are not in stock cannot be ordered on credit card so you will have to return to buy them when they are available.


The information below is from Collins Terms & Conditions. View full terms.
Physical Products (Books, CD-ROMs etc)
For UK and International Schools 
  • The official Collins return system must be used for all Collins, Letts Lonsdale and Leckie&Leckie returns. HarperCollins cannot be responsible for missing parcels sent back without an official returns reference booking number. Any returns received into the warehouse without an official returns reference number will be subject to a delay in processing and cannot be tracked. Customer order errors will be arranged on the customer’s behalf by HarperCollins. A carriage charge of £5.50 per parcel will be charged for this service.Unwanted goods can be returned up to 3 months from the original invoice date, as long as they are unmarked/unused. Click here to visit the Collins return system.
  • Faulty products or those damaged on delivery can be returned for a refund or replacement up to 3 months from the original invoice date.
  • Evaluation terms: Evaluation materials are available for you to look at without charge for 30-days. If you then choose to purchase (adopt) 15 or more copies you may keep the evaluation copy free of charge. Click here to access the Collins returns system where you can select to either return the items or request an adoption credit. If you have adopted a title you will need to quote the invoice number for this purchase, so please have this information available. If you have adopted only part of the evaluation order you will need to repeat the process, selecting to return any items you do not wish to purchase.
  • Although our IT Helpdesk are happy to assist with general queries, Collins Education are not responsible for resolving local network problems and refunds will not be issued after the initial 3 month period on this basis.
For Individuals and Home use
  • Unwanted goods can be returned within 28 days from the original invoice date, as long as they are unmarked/unused.
  • Faulty products or those damaged on delivery can be returned for a refund or replacement within 28 days from the original invoice date.
  • Although our IT Helpdesk are happy to assist with general queries, Collins Education are not responsible for resolving local network problems and refunds will not be issued after the initial 28 day period on this basis.
Digital Products (subscriptions to online resource sites or applications)
For all customers
  • Please take advantage of free trials of our digital products to evaluate their benefits for you/your school and to verify if you have the required system set-up to run the product.
  • Once you have taken out a full subscription to a product, you may request a refund (for whatever reason) on the full cost of the product within 28 days of the subscription start date. 
  • We are unable to process refunds on digital products once your subscription has run for more than 28 days. 
  • Although our IT Helpdesk are happy to assist with general queries, Collins Education are not responsible for resolving local network problems and refunds will not be issued after the initial 28 day period on this basis.
Please note:
  • We reserve the right to withdraw, redesign or replace digital products at any time.
  • If a product is to be withdrawn, customers will be given 45 days notice and details of how to claim a refund for the remainder of their subscription.
  • We do not guarantee the product will be available at all times, though we will make best endeavours to ensure its availability from 8am to 11pm.
  • We will from time to time suspend products for maintenance without liability to subscribers.
  • In the event that we shall be prevented by maintenance or circumstances beyond our reasonable control from providing the product, it shall be suspended for so long as such cause shall continue to have effect.

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